Providing local Business IT Computer Support in Melbourne, Rockledge, Indian Harbour Beach, Indialantic and Palm Bay, Florida and Remote Support for the entire United States.
Our Managed Service Provider (MSP) Tools
The software we deploy allows us to monitor your network's health and status 24 hours a day, 7 days a week. This is an integrated platform with a central dashboard, which combines Remote Monitoring and Management, Service Desk, Reporting and Patch Management of your devices into a single console. This enables us to standardize and automate existing processes and to view real-time data and alerts from your networks, helping us to reduce operating costs and improve the quality of service we provide you.
Remote Monitoring & Management
Our RMM software allows us to automate routine tasks, monitor and manage multiple servers and workstations from one central console, and proactively service our customers.
Our integrated help desk software provides professional service automation to manage your service requests, service level agreements, and ticket priorities.
Our Patch Management maintains up to date knowledge of all available patches, from operating systems to third party software, and helps determine what patches are appropriate for your particular systems and ensures that patches are installed properly.
IT and Security Manager
Our integrated ITSM allows us to remotely manage, configure and monitor Windows workstations/servers and secure mobile devices that connect to your network. Once an iOS, Android or Windows device has been enrolled, we can quickly apply configuration profiles which determine network access rights, security settings and general preferences. Device Manager allows us to secure your data regardless of the device that holds it. ITSM is at the heart of our RMM solution and is available by default to all of our clients.
We are able to generate reports on help desk tasks, performance, patch management and we can schedule automated report generation for your managed devices.
For more information, please feel free to call us for a quick chat...anytime.